Returns & Refunds
At Dabrana, we take pride in delivering high-quality perfumes, carefully packaged and checked before dispatch. Due to the nature of fragrance products (personal care items), we follow a strict hygiene policy.
Eligibility for Return / Replacement
We only accept replacements in the following cases:
- You received a damaged product.
- You received a wrong product.
- Product leakage or broken bottle during transit.
Non-Returnable Items
- Opened or used perfumes
- Products without original packaging
- Products returned without unboxing video proof
- Products damaged due to misuse
Unboxing Video Requirement
To claim a replacement, a clear, uncut unboxing video is mandatory, starting from opening the sealed package.
Return Timeframe
You must raise a return request within 24–48 hours of delivery.
Replacement
If eligible, we may offer:
- Replacement of the same product, or
- Store credit (in rare cases of stock unavailability).