Returns & Refunds

At Dabrana, we take pride in delivering high-quality perfumes carefully packaged and checked before dispatch. Due to the nature of fragrance products (personal care items), we follow a strict hygiene policy. We do not offer returns or exchanges for change of mind — so please choose your fragrance with care. Cash on Delivery is available across India, so you can pay only when your order arrives.

Eligibility for Return / Replacement

We only accept replacements in the following cases:

• You received a damaged product
• You received a wrong product
• Product leakage or broken bottle during transit

Non-Returnable Items

• Opened or used perfumes
• Products without original packaging
• Products returned without unboxing video proof
• Products damaged due to misuse

Unboxing Video Requirement

To claim a replacement, a clear uncut unboxing video is mandatory, starting from sealed package opening.

Claim Timeframe

You must raise a replacement request within 24–48 hours of delivery.

Replacement

If eligible, we may offer:

• Replacement of the same product, OR
• Store credit (in rare cases of stock unavailability)